Accessibility Statement

Effective September 15, 2026Last updated September 15, 2026

1. Our commitment

We want anyone to be able to read this site, understand what we do and get an inquiry to us — using a screen reader, a keyboard, voice control, a magnifier, or no assistive technology at all. Accessibility here is treated as part of building the site, not a pass at the end.

We are a small local operation, not a company with an accessibility department. That means we will not always get it right, and it means we can usually fix things quickly when you tell us.

2. The standard we aim for

We aim to meet WCAG 2.2 Level AA. That is the benchmark referenced by the Americans with Disabilities Act in practice and by procurement rules in most other countries.

We assess the site ourselves against that standard as we build. It has not been through a formal third-party audit, so we describe it as partially conformant: most of the standard is met, and we are not going to claim more than we have verified.

3. What is built in

• Keyboard access. Every link, button, form field and expandable panel can be reached and operated with a keyboard alone, in an order that follows the page.
• Visible focus. Whatever you have focused is marked with a high-contrast orange outline, clear of the element so it stays legible.
• Skip link. A “Skip to content” link is the first thing a keyboard or screen reader reaches, so you can jump the navigation.
• Structure. Real landmarks for the header, navigation, main content and footer, and headings in a logical order rather than chosen for their size.
• Labelled forms. Every field has a permanently visible label properly associated with it. We do not rely on placeholder text as a label, and required fields are marked in the markup as well as visually.
• Contrast. Body and interface text is checked against the 4.5:1 minimum, and large display text against 3:1.
• Reduced motion. The animated elements respect the operating-system “reduce motion” setting and hold still when it is on.
• Zoom and reflow. Text scales with browser settings and the layout reflows to a single column, so the site is usable at 200% zoom and on a narrow screen without horizontal scrolling.
• Not colour alone. Where colour carries meaning, text or shape carries it too.
• The cookie banner. The consent dialog is keyboard operable, announced to screen readers, closable with Escape, and returns focus where you left it.

4. Known limitations

Being straight about the gaps:

• No formal audit yet. Testing has been internal, using keyboard navigation and screen readers, rather than an independent conformance review.
• Image descriptions. Several pages currently use composition placeholders where photography will go. As real photographs replace them, each needs a meaningful text alternative, and that work is in progress.
• Third-party content. Anything we embed from elsewhere, and our fonts, are outside our direct control. We choose accessible providers where there is a choice.
• Older assistive technology. We test against current screen reader and browser versions. Much older combinations may behave differently.

[add any further known issues, plus a target date for a formal audit]

5. Getting on a pedicab

The website is the easy part. A pedicab is a small open vehicle with a step up into a bench seat, and that is a genuine barrier for some people. We would rather tell you plainly than have you arrive and find out.

• Boarding requires stepping up and turning to sit. Drivers will help with balance, take your time, and can pick a flatter, quieter spot to load from.
• Our pedicabs cannot carry a passenger seated in a wheelchair, and are not wheelchair-accessible vehicles. A folding manual wheelchair, walker or cane can usually travel with you.
• Service animals are welcome. Tell us when you book so we can plan the space.
• Passenger and weight limits vary by pedicab and by terrain. Your driver will tell you what theirs is.
• Pedicabs are open to the weather and to street noise, which matters if you are sensitive to either. We can often adjust the route.
• For a group where some people cannot ride, tell us. We work with the wider Move Mobile Media platform and can usually help arrange an accessible alternative alongside the pedicabs.

[confirm fleet specifics: step height, seat width, weight limits, accessible partner operator]

If you are unsure whether a pedicab will work for you, ask before you book and we will give you a straight answer rather than a hopeful one.

6. Another way to reach us

If the inquiry form does not work for you, for any reason, you do not have to use it. Email us at info@cincinnatipedicab.com with what you need and we will take the details that way. We can provide the information on this site in large print or plain text on request.

7. Report a barrier

If something on this site blocked you, we want to know — it is the fastest way this gets better. Email info@cincinnatipedicab.com and, if you can, include the page, what you were trying to do, and the browser and assistive technology you were using.

We aim to reply within five business days, with either a fix or a date for one. If our response does not resolve it, say so and we will escalate it rather than close it.

• Email: info@cincinnatipedicab.com
• Postal address: [add mailing address]

8. Changes to this statement

We update this page as the site changes and as we fix what is listed above. The date at the top shows when it last moved.